TGIF !!!

This week passed by so fast.... its Fri liao... yeh !!!

Earlier in the day, I was nominated for the 2nd time to 'act' as a customer to test out our Business Continuity Plan Ex... I love role-playing !!

I was given 2 roles to act out, ultimately to test how the back end system reacts to the demands for processes when carried out in a remote location....

We simulated main office badly damaged and an alternative site was used to serve our walk-in clients... So that's where I played my part... I walked in and bang tables !!!

Like last year, I was supposed to take note every step of the way, my experiences and encounters from the moment 'GO'...!

To make my morning fun, I add-lip to the scenario as I played it out with our Customer Service Execs... That's where I enjoyed the most...

Details aside, I threw both new CS off big time.... so much so they ask if it was all part of the exercise...!!

To me, I just wanted to add more realism to the exercise and to put our system hardware and our front line heartware to the test...

My conclusion....?

Last year's team of the 'best of the best' CS did much better....

I would have to spend more time compiling my report tmr....

TGIF !!!